Service & Parts
Always there for your truck.
Less stress, downtime and lower follow-up costs for you – and greater focus on your core business: All Mercedes‑Benz Trucks services work towards this goal, many of them even around the clock. They take the strain off you and increase the availability of your trucks by providing, for example, quick repairs, smartly planned maintenance and digital service tools. This keeps your trucks where they earn you money for longer: on the road.
My TruckPoint for Mercedes‑Benz Trucks
Your digital customer portal.
Everything organised in one place: With My TruckPoint for Mercedes‑Benz Trucks, you have a central point of access to many Mercedes‑Benz Trucks services. The digital customer portal lets you manage your vehicles and associated services, contracts and information in a clear and simple manner.
Mercedes‑Benz Trucks Complete
The complete service package.
All-round protection: Mercedes‑Benz Trucks Complete takes care of many of your truck-related concerns. The comprehensive full‑service contract covers repairs, maintenance, and even wear and tear. It even includes Mercedes‑Benz Trucks Uptime and helps you to avoid unnecessary downtime with real-time support.
Fleetboard
More efficiency with transparency.
Fleetboard gives you a real-time overview of the relevant data of your vehicles and charging infrastructure.
- Whether battery status, charge status, remaining charging time, charging history or planning of charging processes: Fleetboard Charge Management lets you view and smartly coordinate processes between your truck and your charging infrastructure.
- Track your vehicles' locations and see whether they are driving, stationary or charging in real time with Fleetboard Mapping – and receive other relevant vehicle data as well.
- Fleetboard Logbook keeps track of a vehicle's entire trip history in a digital logbook. With the overview of the individual trips, you can easily identify the available potential of your truck.
Mercedes ServiceCard
Effortless, limitless, cashless.
Good cards on the road: The Mercedes ServiceCard lets you and your drivers process workshop invoices and breakdown services simply and easily. And we have service partners in 35 European countries. What's more, the ServiceCard means you pay no processing fees for Mercedes‑Benz Trucks Service24h roadside assistance and you will pay no card processing fees for purchases made from the Mercedes‑Benz Trucks service network.
Mercedes‑Benz Trucks Service24h
Breakdown assistance around the clock.
So that a breakdown doesn't make deliveries late: When trouble strikes, Mercedes‑Benz Trucks Service24h will come to your aid fast at any time of day or night. Just call an employee at the Daimler Truck Customer Center. They are always ready to take your call, offering support in 25 languages to coordinate all further actions for you. You stay up to date: as soon as a technician is on the way to you, you can view the current status of the breakdown using the Online Status Viewer.
Mercedes‑Benz Trucks Genuine Parts
Quality that pays for itself.
Happy and confident on the road: that’s how you'll feel with Genuine Parts from Mercedes‑Benz Trucks. Some alternative products may be cheaper, but there is usually a reason for this. As a rule, it is safer to use genuine spare parts bearing the star for repairs. They have been thoroughly tested according to the strictest criteria and have been specially developed for the requirements of our trucks. They also retain the value of your truck in the long term. They are also available long after the series production period.
Mercedes‑Benz Trucks Genuine Accessories
The personal touch.
Your truck can be even more beautiful and comfortable. With Genuine Accessories from Mercedes‑Benz Trucks, you can customise it precisely to your taste. Perhaps with add-on parts in chrome? Or a wider and more comfortable bunk? Or with a CabLock as additional protection against uninvited visitors in the cab? The selection is almost endless.
Warranty
The warranty for countless scenarios.
The comprehensive Mercedes‑Benz Trucks warranty from the date of leaving the plant covers the entire vehicle (max. 12 months with unlimited mileage), the ePowertrain (max. 36 months or 360,000 km) and the high-voltage batteries (max. 72 months or 720,000 km or 1,800 charging cycles).1
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More than just a truck
A perfect fit
Charged to change
1 For ePowertrain and high-voltage batteries, whichever is reached first applies. A warranty case for high-voltage batteries occurs if the state of health falls below 80% under the specified conditions for the high-voltage batteries.